Best Practice: Post-Mortems

I’ve written a bit about working at Google in the past. Google does a lot of things right, and other companies would benefit by following their example. At Google, one of the technical practices that I thought was both essential and very well done was the “post-mortem”– whenever they hit a significant problem, after puttingContinue reading “Best Practice: Post-Mortems”

“Batteries-Included” vs “Bloated”

Fundamentals are invisible. Features are controversial. One of the few common complaints against Microsoft Edge is that “It’s bloated– there’s too much stuff in it!” A big philosophical question for designers of popular software concerns whether the product should include features that might not be useful for everyone or even a majority of users. ThereContinue reading ““Batteries-Included” vs “Bloated””

Thoughts on Impact

In this post, I talk a lot about Microsoft, but it’s not only applicable to Microsoft. Last update: 5 November 2024 It’s once again “Connect Season” at Microsoft, a biannual-ish period when Microsoft employees are tasked with filling out a document about their core priorities, key deliverables, and accomplishments over the past year, concluding withContinue reading “Thoughts on Impact”